Return and Refund policy

At WAY2CAMP, your satisfaction matters to us. Here’s everything you need to know about returns and refunds. This policy applies worldwide.

30-Day Return Window

Changed your mind? No worries! You have 30 days from delivery to return your item. Just email us at hello@way2camp.com or call +61 0420 579 016 to get started.

If your item arrived damaged or defective, please send us a photo. We’ll arrange a free pickup and either send you a replacement or give you a full refund if you prefer.

Ordered the wrong product? You’re welcome to exchange it, but you’ll need to cover the return shipping.

Return and refund conditions:

  • Items must be unused and in their original condition.
  • Send returns to:

 

Return address

WAY2CAMP
441 Casuarina Way
Casuarina NSW 2487
Australia

Once we receive your return, we’ll refund the amount to your original payment method.

How to Return

Email hello@way2camp.com or call +61 0420 579 016 to request a return. If approved, we’ll send you a prepaid shipping label and instructions. Please don’t send returns without contacting us first, or we won’t be able to accept them.

Damaged or Wrong Items

Please check your order as soon as it arrives. If something’s wrong—damaged, defective, or the wrong item—contact us right away so we can fix it. Shipping times for exchanges may vary depending on where you live.

Exchanges

We exchange items only if they’re damaged, defective, the wrong product, or the wrong size. To request an exchange, get in touch via hello@way2camp.com or call us.

No Restocking Fees

We never charge restocking fees for returns.

Refunds

Once we get your return and inspect it, we’ll email you to confirm. If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note, banks sometimes take a few days to post refunds after we process them.

Missing Refund?

If you haven’t received your refund yet, please:

  • Double-check your bank or credit card account.
  • Contact your bank or card issuer to check if they’re processing it.
  • If you still don’t see it, contact us at hello@way2camp.com or call +61 0420 579 016.

WAY2CAMP
Operating under Vanessa Lauricella Villela, Australia.

Address: 441 Casuarina Way, Casuarina NSW 2487, Australia
Phone: +61 0420 579 016
Email: hello@way2camp.com
ABN: 14069680273

Support Hours:
Mon – Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 4:00 PM
Sun: Closed